Call Center Solutions
We sell, install and support phone systems with full call center management and reporting features in Columbia, SC. If you operate a call center and need advanced reporting capabilities this comprehensive phone system is just the thing you need to get better visibility into your call center operations.
ALREADY OWN 3CX?
Deskphone, Smartphone, or Computer - your system extension can be wherever you are.
Whether you operate a local office, have teleworkers, or manage a call center or hotel, we have budget concious solutions to meet your needs.
CALL CENTER MANAGEMENT
3CX Pro & Enterprise editions include powerful call center management features such as wallboard, call queuing, in-depth reporting and more!
Monitor and manage your agents with barge, listen, and whisper functionality. Track in real-time and review reports on critical call statistics such as queue length, SLA, Callbacks, agent performance metrics and much more.
UNIFIED COMMUNICATIONS BUILT-IN
3CX’s integrated web conferencing solution allows users to host web meetings from anywhere.
3CX easily converts voicemail to email and sends inbound faxes directly to your inbox all without having to purchase additional software.
Control your extension and manage your call flow using 3CX's powerful Webclient. View the status and interact with your colleagues using 3CX's presence and text chat functionality. 3CX's award winning platform is feature rich - see more.
3CX integrates with many popular CRM & office applications and includes a scripting interface to connect others.
Launch calls from your CRM or get screen-pops from inbound callers and much more!
3CX integrates with many PMS systems to make guest interactions seamless and professional.
Display guest names on reception, room server, and management phones. Provide wake up calls, check in/out or set DND. Allow housekeeping to set room status right from the phone and much more.
3CX is an open-standard, software based phone system with feature-rich Unified Communications functionality included.
There are many 3CX partners but IronLogix knows that your phone system should be the gateway to a great customer service experience. We offer complete turn-key and fully customized implementations that will exceed your expectations.
Our experienced, certified, staff has the knowledge and expertise to deliver efficient and productive interactions so that your callers don't experience endless loops of automated options when all they want to do is talk to someone.
The IronLogix ongoing support experience is unparalleled. Whether you are looking for a new phone system or just need someone to support your existing 3CX system, talk to us.
"Oh my God, I love the 3CX Reporting!"
— Angela Grant, Manager
"We are thrilled with the phone system, by the way."
— Charles Toole, AICP, LEED AP