IronLogix provides professional IT helpdesk support services to a variety of companies in the Columbia, SC area. With IT helpdesk services, your company has a reliable solution just a phone call away.
The average small business typically spends 6.4% of its revenue on technology with 80% of that occurring post-purchase. Our affordable IT helpdesk services program is specifically designed for you to maximize your investment by keeping your IT infrastructure running optimally and operating cost manageable.
Full-service IT Services Provider
South Carolina Based Support Desk
Fast Problem Resolution
Budget monthly for IT Products & Services
Working with a service provider should be easy to do and understand. An IronLogix Complete Support Solution consists of two main functions: Services & Support.
IronLogix IT Helpdesk Support
Plus your choice of one of the following two support plans:
PROACTIVE IT HELPDESK SUPPORT
IronLogix ensures predictable outcomes by setting high standards of consistency across our client base. Our IT helpdesk team engages with you by learning your business mission and then bring the appropriate resources to bear to help you achieve it.
While we understand that each client’s environment is unique; we service, sell, and maintain a standardized set of core infrastructure products from proven top-tier vendors. This enables us to us to specialize and become experts in specific systems which allows us to efficiently provide support and deliver predictable results.
IronLogix Proactive Services
Our IT helpdesk support uses products and tools that allow us to securely monitor, update, and maintain your computers, servers, and other network-related devices 24-hours a day, 7-days a week.
Our IT helpdesk forms the backbone of our complete support offering so that we can detect and address problems before the develop into work-stopping events.
24/7 Monitoring of Critical Systems
Patch Evaluation & Deployment
Failed Process / Service Remediation
Server Event Monitoring & Remediation
Anti-malware Subscription & Updates
Backup Job Monitoring & Remediation
Secure Remote Support Tool
Asset Collection & Reporting
Secure Documentation Application
Network & Security Assessments
System Optimizations & More
Standard IT Helpdesk Support
This support offering bundles our Proactive Services with hourly pay-as-you go support and project-based billing rates.
Clients that require support infrequently or desire a more traditional approach toward managing their technical systems choose this program.
Total-IT Helpdesk Support
Clients that are ready to move beyond time and material based support transition to our Total-IT Helpdesk Support program.
For day-to-day routine operations, Total-IT offers prioritized unlimited remote and on-site support for a flat monthly rate.
This type of relationship completely transforms the interaction process. Instead of discussions revolving around cost versus time, we focus on the actual challenges of managing your infrastructure and increasing your productivity.