helpdesk
it support
We provide professional help desk support services for businesses. We monitor and proactively maintain your company's systems 24/7. Your infrastructure is our focus. What's yours? Be productive where it counts.
Whenever your computer fails or your network doesn't work properly, your employees may try to troubleshoot the problem or they may wait for help to arrive and solve the problem for them.
Even if your employees can solve the problem at hand, there are more problems ahead and their time is costly. At the end of the day, you will realize that the time spent on fixing IT issues is better spent on your main operations.
Productivity is stunted. Pending workloads remain untouched while your employees deal with the IT issues they are facing.
IronLogix Helpdesk Support Services
Let Ironlogix helpdesk support technicians handle these kinds of IT problems. Our US-based service helpdesk consists of tier 1, 2 and 3 engineers with an escalation structure, to ensure high standards of consistency across our client base. Tickets are handled by capable support technicians and are only escalated when necessary.
Unlike other service desks, our technicians have experience in both remote support and face-to-face on-site support. We actively rotate our technicians into customer-facing on-site positions in order to familiarize them with the real world needs of end users. This process allows them to deliver more appropriate assistance over the phone or via remote control sessions.
Our helpdesk services are open 24 hours a day, 7 days a week. This support service enables us to securely monitor, update, and maintain your computers, servers, and other network related devices.
Helpdesk Support form the backbone of our complete support offering so that we can detect and address problems before the develop into work-stopping events.
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24/7 Monitoring of Critical Systems
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Patch Evaluation & Deployment
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Failed Process / Service Remediation
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Server Event Monitoring & Remediation
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Anti-malware Subscription & Updates
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Backup Job Monitoring & Remediation
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Secure Remote Support Tool
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Asset Collection & Reporting
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Secure Documentation Application
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Network & Security Assessments
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System Optimizations & More
MAXIMIZING INVESTMENT
The average small business typically spends 6.4% of its revenue on technology with 80% of that occurring post-purchase. Our Outsourced Helpdesk Services program is specifically designed for you to maximize your investment by keeping your IT infrastructure running optimally and operating cost manageable.
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Full-service Outsourced IT Services Provider
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South Carolina Based Support Desk
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Fast Problem Resolution
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Actually Budget for IT Products & Services