In the modern technology world, having access to IT services is of critical importance no matter what your specific IT needs are or how large or small your business is. There are two main options for ensuring access to these services. The first option is an in-house department of IT specialists responsible for all such tech support who work as full employees for a business.
While this is the most obvious approach, it can get expensive depending on how many specialists you need to have on staff and it requires you to have them as full employees as well as for you to be able to foresee in advance what level of service you will need in the immediate future.
This is not the ideal solution for IT services. In fact, the better solution is what is known as managed IT services. Managed IT is essentially outsourcing your IT needs to an external company who will provide you with the relevant level of support based on what you need at the time without you needing to determine what your future IT needs will be as far in advance as you would with in-house support.
Managed IT services provide businesses with a number of benefits over the more traditional in-house support. These benefits include:
Greater control over cost
In-house services require you to pay the various salaries and other benefits to a full staff of IT employees on a regular basis with no flexibility at all and these costs can get to be quite high, depending on how many people you need to employ in this particular department.
Outsourcing allows you greater flexibility with regards to the cost as you only pay for what you use rather than paying for a bunch of employees who might do nothing one month and literally save you from a digital meltdown the next, as you might do with an in-house solution. This allows you to only pay for what you are actually using and can save you a significant amount of money in the long run.
Qualified and Experienced IT Pros
If you aren't an IT expert yourself then it can be extremely difficult to determine exactly how qualified your staff are and an unsuitable IT support person can be extremely problematic. With managed services, this issue can be eliminated as the need to ensure that your IT services are able to do their job is now in the hands of the company you outsource to.
Quicker Implementation of New Technologies
If your IT is in-house then implementing new technologies in your business can take weeks as you need to hire the right people and get them trained to be able to support the new tech infrastructure. Managed services can let you implement these same technologies in a fraction of the time as they will most likely have people who already have the experience with these new technologies on staff and can quickly provide you with the necessary support system.
Stay Focused on Your Business
Most businesses have limited resources available to them and their managers don't have infinite time available for projects. This is another thing that running an in-house IT department can cause problems with: it can distract your business by requiring resources for running and maintaining an IT department rather than simply keeping those resources for doing business.
Managed IT services, on the other hand, will enable a business to focus on their actual business rather than on maintaining and running the IT side of things and sapping resources from the business.