Organizations are shifting more and more of their IT functions to managed services providers (MSPs) — and for good reason. MSPs not only help companies save money on IT support, but they help them make money through increased productivity.
According to a recent research report, the global managed services market is expected to grow at a 9.3 percent annual rate and will reach a market value of $379.47 billion by 2027. While cost savings rank among the top drivers of managed services growth, that’s only half the picture. The real value comes from improving the efficiency and reliability of IT operations.
By taking repetitive, day-to-day IT tasks off of your plate, an MSP allows you to free up your internal staff to work on revenue-generating projects.
IT operational tasks are not among the core business activities for most organizations. In smaller businesses that lack the budget and resources for a dedicated technology team, IT responsibilities simply fall to the employees with the most technical knowledge. In many cases this is the business owner, accounting manager or another key individual.
Increasing Operational Efficiency
When employees are distracted from their core areas of expertise to work on technical tasks, it slows productivity and hinders the organization’s ability to grow. An MSP lets your key people get back to doing the things they were meant to do.
Managed services also allow you to shift from a reactive, “break-fix” approach to proactive maintenance. Preventive measures can reduce, if not eliminate, a raft of IT issues that distract employees and make it difficult for them to do their jobs. Recent research by Mordor Intelligence finds that managed services help organizations increase operational efficiency by as much as 65 percent. This in turn allows employees to focus on tasks that can increase sales and grow revenue.
In addition, an MSP can help drive leading-edge technologies into the business, allowing employees to further enhance their efficiency and productivity. MSPs have the focus and expertise to introduce their customers to technologies such as cloud, automation and analytics solutions. Some MSPs can even offer a virtual CIO who can create a fully formed roadmap for adopting and using these advanced solutions.
The Right Partner Is Key
The key to gaining maximum benefits from the managed services model is finding the right partner. A productivity-focused MSP will take the time to learn about your business needs and objectives instead of presenting a generic service plan. They’ll communicate with you frequently to review performance data and get your input. In addition to deploying immediate fixes, the right MSP will work with you to create a long-term plan designed to provide the scalability to grow and the flexibility to capitalize on changing market conditions.
At IronLogix, we understand that your IT investments should enhance your capabilities, efficiency and productivity. We will work with you to craft an IT strategy that meets your short- and long-term goals.
Our remote monitoring will identify issues before they escalate, helping you avert downtime and allowing your staff to stay focused and effective. Our expert services can help you transcend day-to-day IT questions to develop a “big-picture” strategy for growing your business and improving your competitive footing. Give us a call to discuss how we can help you create a technology roadmap that not only addresses today’s issues but tomorrow’s opportunities.