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How to Transition from Phone Lines to a 3CX VOIP System

Person using telephone sitting next to desktop computer

Switching to VOIP phones is something that every business already functioning on high-speed internet should consider. From the cost to the scalability to the wide selection of new features, there are a great many reasons to make the transition. However, before you commit you may be worried about what that transition will actually look like. To give a clear picture to everyone considering making the switch to VOIP, we've outlined the process of preparing and implementing a new 3CX VOIP system.

1) Secure Plenty of Bandwidth From Your ISP

The first step is to make sure your internet service is prepared to handle the additional traffic. You will need a combination of both speed and enough bandwidth to support simultaneous high-fidelity calls. Fortunately, most modern businesses are already running on excellent high-speed internet that should more than cover the requirements for your VOIP system. Based on the number of lines you intend to set up, you should also ensure that your ISP is prepared to provide you with the needed bandwidth.

2) Make Sure Your Network Equipment is Up to Date

The next preparation step is to do a full check of your network equipment. Your routers, lines, and the strength of your wifi signal can have a significant impact on the success of your VOIP transition. It is important to note that even if you have more than enough signal to cover your internet phone needs, an old router or one sending weak signals could limit your VOIP capabilities. Make sure all your routers and other networking equipment are recent business-grade models prepared to serve data and handle high-speed VOIP traffic.

3) Choose Your Desk Equipment

For many businesses, the biggest concern is how easy it will be for employees to transition from using their line-connected handsets to using the VOIP system. This is why there are several varieties of desktop handsets and other equipment to choose from. By selecting the equipment that most closely resembles what your employees are familiar with, whether it's handsets or headsets, you can make the full transition without interrupting your existing successful workflow.

4) Create Accounts and Train Employees

Once the equipment is ready, it's time to connect the staff. Remember that a 3CX VOIP system can support as many employees as you care to sign up, and all they need is an account with a login to make their numbers available not just from the desk but from any internet-capable device. Make a VOIP number and account for each employee who previously had an office phone and connect them to your new desk equipment. When everything is set up, teach your staff to connect through their handsets, log in through portable devices, and how to use the advanced features like scheduling and device forwarding.

5) Cancel Your Traditional Phone Lines

Here's the key to a truly successful transition. Don't cancel your TelCo phone lines until your team is ready to use their VOIP numbers for daily tasks. This way, any technical delays or adjustment periods have no chance of interrupting your daily workflow. When your VOIP system is fully set up and everyone is ready to transition their normal tasks to their new internet phones, it's safe to cancel your old phone plan and kiss those high TelCo bills goodbye.

6) Enjoy Your VOIP Numbers from Anywhere

With your transition complete, you and your team can begin exploring the new possibilities of your 3CX VOIP system. The best part about making a full transition to VOIP is the fact that your new phones can integrate with other business software. From connecting through your CRM to automatically transcribing calls, replicating your previous phone capabilities for a more affordable plan is only the beginning. 

For more information about setting up 3CX VOIP for your business and what it can do for you, contact us today!

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