Technological advances continue to redefine how businesses get things done, but innovation doesn’t happen without an underlying framework of consistency and efficiency. Inconsistent and unpredictable IT processes waste valuable time, money and manpower reinventing the wheel. A qualified managed services provider (MSP) helps organizations transform their operations by delivering a high level of IT predictability.
Most organizations have many of the same basic IT requirements, including user support, network monitoring, security updates, operating system patches, backup management and so on. These requirements form the basis of an MSP’s standardized offerings, which can be scaled up or down based on the number of systems, users and devices in the environment.
Because these are common requirements, MSPs will typically have a standardized approach based on proven best practices and repeatable processes for fast, efficient delivery of services. To the extent that an IT environment has unique characteristics, best-in-class MSPs maintain thorough documentation to ensure that every member of the support team can handle any issues that arise.
The Value of Consistency
Help desk operations require significant IT resources. The MSP’s staff can assume this burden by becoming the central point of contact for incident management. Customers often will be able to choose from a variety of coverage options that best fit their needs and budget, but help desk staff will follow standardized processes to resolve problems quickly.
MSPs further streamline service delivery with automation. Multiple customers create economies of scale that allow an MSP to invest in specialized tools and technologies that would be cost-prohibitive for many companies to purchase. From its network operations center, the MSP can use these tools to remotely monitor network components such as servers, email systems, switches, routers and firewalls, as well as a broad range of applications. If an issue does arise, it will often trigger automated alerts and corrective actions.
Repeatable IT processes are proven to maximize performance, availability and security. The risk of human error is reduced when tasks are performed the same way every time, and troubleshooting is faster and easier because the environment is consistent and familiar. Repeatable processes and thorough documentation also allow an MSP to take advantage of tools and techniques that have been successful in the past. Best-in-class MSPs fine-tune processes over time based on knowledge gained from multiple customers.
Standardized offerings don’t always meet an organization’s specific requirements, but an experienced MSP can usually create a customized solution based on its established practices. After an initial assessment, a qualified MSP will develop a plan that includes specific activities and service level agreements. However, customization shouldn’t require the MSP to abandon its core strategies. An MSP with broad and deep experience should be able to modify its processes and automation tools to meet your needs without starting from scratch.
IronLogix offers enterprise-class managed services that have been optimized over a decade to meet the needs of small to midsize organizations. We take the time to understand your organization’s needs, goals and processes as well as your IT environment, so we can help you leverage technology to solve real-world problems. We also take pride in becoming your full-service IT provider, with a range of on-premises and cloud-based solutions.
The right MSP will help you capitalize on emerging technologies without losing focus on the foundational requirements of any well-managed IT environment. IronLogix has the experience to handle your day-to-day technology needs, as well as the expertise to design and implement customized solutions that will add value to your business.