In the modern business world, no company no matter how small and brick-and-mortar based, can escape the need for at least a little bit of computer maintenance. Most successful companies have their own website and a large number also have mobile apps and online customer service. Where does your business fall in the spectrum? Do you rely on one or two small local computers to manage your inventory and finances, do you have an entire floor of help desk techs, or do you fall somewhere in between? No matter what size of computer infrastructure your business runs, IT support is an inevitable necessity. The only question is what kind of IT support is just right for your company?
In-House vs Outsourced
While it makes sense for industry giants and certain tech companies to have their own in-house IT team, you may be surprised to learn that the vast majority of small to medium-sized businesses outsource their IT services to experts who support multiple businesses in the region. Because most companies don't need IT support all the time, this not only saves you money on paychecks and benefits, it also makes the most efficient use of time for your local IT professionals as they can help multiple companies throughout the year when and where that help is needed. If you don't already have an IT team, don't sweat it. A local Managed IT Services company might be exactly what you need.
Break-Fix IT Service
Many companies need IT support the same way that you might need a plumber, that is when things break and no one knows how to fix them. If you run a small business with a simple network and only a few devices, you probably don't need to have a full-time IT staff or even a single technician working on your systems all the time. What your small business needs is an on-call professional who can help you fix broken computers, networks, or websites when they go down and occasionally help you with important software updates. If this sounds like you, then the right managed IT services packages is a break-fix or pay-as-you-go plan that allows you to pay for technician time when you need it and not when you don't.
Total IT Support
If your company supports a complex network of computers, mobile devices, and online transactions, it may be more in your best interests to ensure that you have 100% IT coverage with a dedicated team of technicians working to keep your systems online. Where you might otherwise have in-house staff serving your IT needs full-time, you can instead pay a flat fee to an outside company and they will manage all your maintenance and repair needs. This means that if a device breaks, your internet goes down, or a bug appears on your company website, you have an expert team ready to enact repairs immediately so your customers experience the minimum possible interruption in services.
Which is Right for You?
If you a medium to large company with a lot of daily IT demands, a total support plan will provide you with as many hours of IT services as you need each month for a single fee. This ensures that no matter how much work you need done, you won't be looking at an inflated services bill at the end of the month. If, on the other hand, you are a small firm with only a few local computers, there may be entire months that you don't need any IT services at all. In this case, a pay-as-you-go plan is the better option so you only pay for the minimum IT work you need done each year.
Here at IronLogix, we work hard to provide our clients with exactly the perfect managed It services plan for their business. For more information about choosing the right IT plan for you, please contact us today.