Cloud migration has accelerated over the past two years as organizations have shifted to remote and hybrid work models. The cloud has helped redefine the workplace and how we work by giving us anytime, anywhere access to business applications and data. Time spent working out of the office can be just as productive, if not more productive, than time in the office.
Phone systems are making their way to the cloud as well, and for the same reasons. Cloud-based unified communications (UC) platforms are more flexible and mobile-friendly than traditional on-premises phone systems. They allow users to make and receive calls from both desktop and mobile phones and apps as long as they have an Internet connection. They also provide a rich suite of collaboration features that can be accessed through one interface, eliminating the need to switch among collaboration apps.
From a business perspective, cloud phone systems minimize capital investments because they require no on-premises hardware or software. Every time users log into the cloud phone system, they have access to the latest software updates from the cloud provider, reducing operational overhead and security risks. Organizations pay as they go for what they need and easily add users and services as the business grows.
Reaping the Benefits of the Cloud
Despite these benefits, many organizations still have reservations about moving their phone system to the cloud. The key to success is to partner with a managed services provider (MSP) who provides implementation and ongoing support.
Most cloud phone systems available today offer the same basic features and capabilities. Some may be better suited to certain niche markets or special requirements, but for most businesses there is a wide range of platforms to choose from.
Call quality problems are also a thing of the past, assuming the implementation has been planned properly and the organization’s network is up to the task. Most providers of cloud-based phone systems offer high levels of availability and voice and video quality, so there’s little concern about dropped calls or service disruptions.
But problems do arise, and implementation isn’t as straightforward as service providers suggest. Cloud phone system providers simply “turn on” the services you select, give each user an extension and leave you to figure out the rest. As a result, many businesses continue to struggle with communication bottlenecks and are unable to gain full value from their cloud UC platforms.
How IronLogix Can Help
IronLogix has extensive experience in the design, implementation and support of cloud-based and on-premises phone systems. We take the time to understand your business needs and objectives and determine what you like and don’t like about your existing phone system. We then go further to identify communication pain points and inefficiencies that could be resolved by the right application of technology.
We specialize in 3CX phone systems, which we believe deliver a good mix of cost, performance and quality. The 3CX platform provides enterprise-grade features, including chat, SMS and text messaging, video conferencing, automated attendants, and granular call control. It allows your employees to communicate and collaborate from any device, and integrates with other business tools such as CRM and Office applications. It also includes ring groups, call queues, full contact center functionality and comprehensive reporting.
IronLogix delivers 3CX as a turnkey service that includes ongoing monitoring, management and support. For one all-inclusive monthly fee, you’re assured that your phone system will continue to support your business.
Organizations can become more productive and efficient by strategically embracing the right cloud-based phone system. Let us help you to upgrade to a flexible and reliable UC platform that delivers maximum value to your business.