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Why the Cloud Needs Managed Services

Cloud applications and services won’t manage themselves. Now what?

The cloud makes it possible to reduce capital expenditures in IT infrastructure while gaining access to advanced technology solutions. Cloud services are faster to implement than on-premises IT infrastructure, and provide an “always-on” environment that better meets today’s business requirements.

Many organizations are stepping up their adoption of cloud applications and services to facilitate work-from-home models. The cloud makes it easier for remote workers to access the IT resources they need to do their jobs.

According to the Flexera 2023 State of the Cloud Report, 87 percent of organizations use multiple public and private clouds. Small to midsize businesses (SMBs) run 67 percent of their IT workloads and store 63 percent of their data in the public cloud — more than the average enterprise.

That doesn’t mean the cloud is a silver bullet that cures all business technology ills. Among the top challenges associated with cloud adoption are security, regulatory compliance and controlling cloud spending.

What’s more, 78 percent of respondents to the Flexera survey said they lack the resources and expertise to overcome these challenges. A managed services provider (MSP) can help organizations close this skills gap and gain greater control over their cloud environment.

Cloud Management Challenges

Organizations can’t move every application to the cloud. In many cases, applications will need to remain onsite for security and regulatory compliance purposes. Additionally, legacy applications may not perform well in the cloud, and mission-critical workloads may experience unacceptable latency. IT staff must continue to maintain on-premises infrastructure.

The applications that are moved to the cloud won’t manage themselves. Someone needs to keep an eye on cloud services to ensure that they are performing optimally and meeting budgetary targets. However, cloud skill sets are in high demand, making it difficult for organizations to find and retain the talent they need.

Additionally, most organizations are using multiple clouds to avoid vendor lock-in and more precisely match features and capabilities to workload requirements. The multi-cloud model increases complexity and requires IT to monitor and manage multiple platforms and interfaces.

The Data Protection Conundrum

Security continues to be the No. 1 cloud challenge, cited by 83 percent of respondents to the Flexera survey. Although cloud infrastructure is generally more secure than onsite IT environments, the cloud operates under a “shared responsibility” model in which customers remain accountable for various aspects of cloud management.

Customers are generally responsible for the security of their data and ensuring that only authorized users have access to cloud resources. In an Infrastructure-as-a-Service model, the onus is on the customer to configure services correctly and perform many administrative tasks.

Cloud backup is especially important. Some cloud services include limited data protection features, such as the ability to recover files and emails that have recently been deleted. These capabilities are not meant to serve as a true backup solution, however.

Customers often learn the hard way that a cloud provider cannot recover data that has been lost or overwritten. An estimated one-third of customers experience data loss in the cloud, and most of these incidents are related to the customer’s responsibilities.

How an MSP Can Help

An MSP can serve as an invaluable resource to help organizations overcome these challenges and optimize their cloud investments. Serving as a management tier between the organization and the cloud, an MSP can help determine what should be moved to the cloud, assist with cloud deployments, and ensure proper control over cloud applications and services.

By partnering with an MSP, organizations gain 24x7 engineering and operational support at a lower cost than hiring in-house personnel. The MSP will have multiple resources with the right expertise and experience to hit the ground running. Best-in-class MSPs will manage onsite and cloud resources holistically to ensure that business requirements are met.

Proven methodologies and well-defined processes for engagement ensure that proactive management tasks are performed on schedule and issues are resolved quickly. The right partner can help organizations maintain or even improve service levels while streamlining IT operations.

Many organizations lack the in-house resources to monitor and manage a complex, hybrid IT environment. An MSP relieves much of that burden and helps to optimize the entire environment, including the cloud.


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