Physician Services USA
Medical practice management firm gets the sound advice and prompt, expert support it needs from IronLogix.
Business growth often comes with challenges, many of which are related to technology. It often makes sense for an organization to partner with a one- or two-person IT shop in its early days. But as the organization and its technology environment grow, a small IT company may struggle to keep up with the increasing demand.
Physician Services USA found itself in that predicament. The organization had grown rapidly to 68 employees, and it's IT provider could not deliver an adequate level of service.
“We were using a local, two-man shop,” said Shannon Strange, Chief Operating Officer, Physician Services USA. “If we called them to say our server was down and nobody could work, they would call us back in an hour or so to say they’d get to us as soon as they could. They didn’t offer much guidance — we were making all the IT decisions. We outgrew them and it was time to make a change.”
Physicians Services USA reached out to IronLogix for help. IronLogix specializes in supporting small organizations but has the depth of expertise and resources to meet growing needs.
“We needed a company that could grow with us and show us the direction we needed to go,” Strange said. “Working with IronLogix has been a breath of fresh air. We don’t have to worry about IT anymore.”
Valuable Resource
IronLogix quickly determined that much of the Physician Services USA IT environment was outdated and undersized. The IronLogix team developed a strategy for implementing needed upgrades and moving the company’s server to the cloud.
“IronLogix told me that our server was old and that we were way too big for it,” Strange said. “I didn’t know much about it, so they took the time to explain what it was and why we should move to the cloud. They had it done in no time and now we can access our applications and data from anywhere.”
Physicians Services USA also had some very old network switches, and four firewalls that needed to be consolidated. IronLogix performed these upgrades and helped the company boost its security posture by implementing two-factor authentication across all users.
“That was one of the big reasons we went to them,” Strange said. “We had to fill out a questionnaire for our cybersecurity insurance renewal. Our previous IT company didn’t know how to answer some of the questions, much less help us comply with the requirements.
“The IronLogix team answers these questionnaires all the time. They listed the things we needed to do immediately, those we had to get done in the next 60 days, and those we had to do over the course of the next year. They created a timeline of priorities so that we could comply with the cyber insurance requirements and be on a trajectory for growth.”
Prompt Response
Physicians Services USA has had to make some much-needed investments to update its IT infrastructure. However, IronLogix has also found ways to reduce costs. For example, IronLogix determined they were overpaying for Internet services, and the connectivity was too slow for the number of users. IronLogix found a new provider that delivers four times the speed at a lower cost.
“IronLogix will investigate various options for us and let us know if they think they’re smart,” Strange said. “They have been a great resource.”
Most importantly, IronLogix provides the prompt support that Physicians Services USA needs. The company’s team leaders can easily open a support ticket through Microsoft Teams or the IronLogix support portal. The users set the priority of the ticket and IronLogix responds accordingly.
“When we first started working with them, one of our team leads discovered that our server was down when she came in at 7:30 in the morning,” Strange said. “She figured she’d hear from IronLogix sometime after 8:00 because their hours are 8:00 to 5:00. But she got a phone call immediately. Somebody saw how urgent the ticket was and jumped right on it. They had us back up and running quickly.
“We’re not used to the level of support we’re getting from them,” Strange said. “I put in a ticket and I hear from them immediately. I haven’t run into anything yet that they can’t overcome. It’s amazing.”
A small IT company can be a good resource for organizations with a few users and simple requirements. But as organizations grow they need a partner who can provide sound advice and responsive support. Physicians Services USA has found that partner in IronLogix.
